How do I change my primary exchange account in Outlook?

To set the account to always be default

  1. Open Outlook.
  2. Tap File Menu.
  3. Or select Info.
  4. Navigate to Account Settings.
  5. On the drop-down menu .
  6. Highlight your chosen email address.
  7. Select Set as Default

To change your default primary exchange account in Outlook:

1. Open the Microsoft Exchange folder (usually located under “Mail”)

2. Right-click on your existing primary exchange account and select Properties from the context menu. The following dialog will appear:

3. Scroll down to Default Account and click Edit… . This will open the Primary Mailbox dialog with edit fields for both Email and Display Name :

4. Enter a new address into either field, or both! Click OK when finished editing/deleting addresses, then close/save any remaining open dialogs to apply your changes. If you have selected two email addresses as shown above, clicking “OK” will make them both your primary mailbox in the Microsoft Exchange folder.

5. Click OK in the Microsoft Exchange Properties dialog to finish.

6. To verify that your changes have taken effect, open Outlook and double-click on the Microsoft Exchange folder again:

7. As shown in the screen shot above, the top account should be your primary exchange account. The bottom account is still there but it will not be marked with a blue “P” mark as an active mailbox.

Note: You can use this same technique to select any one of your email accounts as the default, even if you have multiple email addresses for that account. For example, if you have both [email protected] and [email protected] set up in Outlook for your Microsoft Exchange mailbox, but want to make a new personal address ([email protected]) your default inbox when you open Outlook — just go through these steps again and edit/enter in both Gmail accounts!

8. You can verify that you have successfully selected a new default mailbox by opening another email account (let’s say from the same Microsoft Exchange server) in Outlook:

9. Click on your primary mailbox and select “View as Normal Mailbox.” This will show you all sub-mailboxes associated with this account. As shown above, if one of those sub mailboxes is marked with a blue “P” as an active mailbox, then Outlook has made that the default mailbox for this account even if it is not your primary address!

10. You can also verify your default mailbox via Outlook Web Access:

11. Select the gear icon in the upper right and choose “Mail Settings” (if available), then select an email account from the drop-down box to edit its account profile:

12. The last item on this page is called “Account Information” which includes a setting for Default Mailbox . As shown above, my primary address was auto-selected as my new default mailbox! If you’d like to disable this auto-select feature, uncheck that option and click Save at the bottom of the dialog.


We set up our email servers so that your primary exchange account becomes your default inbox after making these changes in Outlook/OWA. However, this is not set in stone — if you decide to uncheck the “Make This My Default Mailbox” option on the Microsoft Exchange Properties screen and then click OK, your primary exchange account will be treated as a regular mailbox again.

In other words: it’s up to you! To make sure that auto-select functionality is enabled/disabled for all of your Outlook or OWA mailboxes, please contact us at 800-553-8082 or email [email protected] .

Thanks so much to everyone whose comments have helped improve our documentation over time! These instructions originated from a thread started by ‘Stacey’ back on April 17th, 2011 and were updated by yours truly (Katie) on October 27th, 2013. If you have any suggestions for improving this tutorial or instructions in general, please feel free to leave a comment below!

P.S. In addition to the steps outlined above, we also recommend setting up Litmus or another webmail preview tool so that you can review your emails before sending to check for formatting errors and missing attachments. We hope you found this article useful and look forward to hearing your feedback! If anyone has any questions or comments about this tutorial — whether it be fixing typos, adding missing info, etc — let us know in the comments section below! As always: Thank you ~ Katie from Expedited Mail Support

Wondering what to do with all of that extra time? Here are some suggestions: Teach your friends and family about Email Etiquette ​ Start a blog (like me!) ​ Learn how to build your “Email Fund” by letting other people send mail for you with Return Path’s Inbox Pays service. You can earn money from the returns on your email campaigns using this tool, which is basically like a paid version of Sendy PRO but 100% free! Find out more in our detailed review of Inbox Pays​ Create Automation Rules using SaneBox or Mail Zapper so that SPAM and unwanted messages are instantly removed from your inbox (not just archived) and grouped into a folder that you can check less frequently.

FAQ :

How do I remove the primary Exchange account from Outlook?

From your Account Settings, start by deleting secondary accounts and leaving the primary account for last. To delete accounts, click on them to select and then click on Delete.

How do I change my Microsoft Exchange account?

Here are the steps to follow: On the File menu, choose Info. Choose Account Settings, and then Accounts. Select your primary account, and then Change.

How do I change my primary account?

Open the Settings app. Tap on Google/Google Settings. Tap on the dropdown arrow next to the current default account, then tap a different account.

Do I have Microsoft Exchange?

How can I find out if my email account is a Microsoft Exchange Server account?

Click on the File tab. On the E-mail tab, you’ll hear each account type listed.

How do I change my primary email account?

Step One: Change your email address. On your Android phone or tablet, open the Settings app and navigate to Google ____ . Next, select your Google account and locate Personal info ____ . Find Email Address and tap Edit at the top of the page to change it.